Foire aux questions personnalisée Oakley

How long will it take for my Oakley Custom product to arrive?
These are the average timeframes:
  • Sunglasses, Cases and Goggles: 5-10 business days + shipping time although during peak season it can be slightly longer.
The color options seem to change sometimes, why is that?
We offer over four million component choices in our custom program and each day we review production and sales volumes to ensure we are only offering components we can supply within our preferred timelines. We will remove out of stock components temporarily and then add them once stock is replenished.
If I order an Oakley Custom and non-custom product at the same time, will you wait to ship my non-custom item together with my custom item?
No, we will ship your non-custom item as soon as it is available.
Can I change or cancel my Oakley Custom order once it has been placed?
No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.
Can I return my Oakley Custom product if I do not like how it looks once it arrives?
No. Because all Oakley Custom product is assembled to your exact specifications, we are unable to accept returns or exchanges.
Will my Oakley Custom sunglasses look exactly
as they did on my computer screen?
We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.
Why can’t I etch anything I want on my lenses?
There are two reasons why your desired etching can be rejected:
  • Violation of copyrights
  • Violations of standard decency boundaries
If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team at 00800 6255 3985.
Can I submit my own logo for lens etching?
There are setup fees associated with etching a custom logo so this is better suited to larger orders from teams or for corporate gift purposes. Please email Customer Care with your logo and information about your business/team, along with your preferred custom requirements and volumes and we’ll come back to you with lead times and costs.
Will you be adding new styles to the Oakley Custom program in the future?
Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.
Will you be adding new options to existing styles within the Oakley Custom program?
Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.
Can you etch my existing lenses?
We are sorry but we are unable to etch existing lenses. Etching can only be offered as part of a new custom purchase.
Can I purchase a custom frame on its own?
We are sorry but we are unable to supply custom frames on their own. We can only offer complete sunglasses or goggles.
My Polarized lenses are not etched with the word Polarized?
Within our custom program all Polarized lenses are ready to be etched with your personal requirement. If you choose not to etch your Polarised lens choice they will remain free of etching.